Oskar Lidström

Cloud engineer working with AWS and Azure. Led and coordinated a sustainable data migration and decommission project for an international fashion retailer, resulting in over 50TB of data being migrated to cloud storage solutions.

Set up and administered AWS tenant for Brickstone IT internal, along with the APN program. Worked at Scania as a System Administrator, handling IAM and maintenance for financial applications on both Windows and Linux servers.

2nd / 3rd Line Support Specialist, mainly primary onsite technician. Troubleshooting, System Administrator, AD and Azure AD administration with IAM management in Azure.

Consultancy agency. Initial project was a short-term job as a Migration Engineer for a client at Electrolux AB, upgrading hardware fleet of laptops and related hardware to Windows 10 while keeping data intact. Also handled any related support requests.

Continuing education during and between projects included certifications and improving coding skills.

Solved escalated support tickets through Efecte, working mostly remotely to a global user-base through RDP and Skype for Business. Also handled priority in-person support for the main office staff and executives. Maintained a very respectable average resolved tickets per day while exceeding internal SLA targets, and contributed to increased productivity in the teams. User management through Active Directory policies, and hardware management through SCCM and other remote desktop protocols (DameWare, Teamviewer). Products and technologies worked with includes Office 365 / Exchange administration center, PowerShell, XenMobile, Citrix and many more enterprise solutions.